Privacy Policy Page

 We may collect the following categories of information:

 Full Name
Phone Number
Email Address
Delivery Address
National ID (if required for dispute resolution or KYC)
Payment-related identifiers (masked / non-sensitive)

Device type, OS, browser version IP address, location approximation App activity logs Cookies, session identifiers, analytics data

 Order history
Payment method (no storage of full card/banking details)
Refund & dispute records
Communication records with support team

Applicable only for registered vendors:
Business Name & Documents
Trade License
Bank account information
Product uploads & catalog metadata

We process your information for legitimate business purposes, including:
To create and manage user accounts
To process orders, payments, deliveries, refunds
To provide customer & vendor support
To improve platform reliability, security, and user experience
To detect fraudulent activity, security breaches, or violations of platform rules
To comply with legal obligations, regulatory requirements, and court orders
To conduct data analytics for operational improvement
To communicate updates, offers, or policy changes (with consent)

We process your data based on:
User Consent (during registration & continued use)
Contractual Necessity (order processing & service delivery)
Legitimate Business Interests
Compliance with Bangladeshi Law
Fraud & Security Prevention Requirements

We do not sell personal data.
We may share information with:

Payment gateway partners
Delivery & logistics partners
SMS/Email service providers
Security, analytics, and cloud hosting services
(All bound by confidentiality & data-protection agreements)

Information may be disclosed to:
Courts of Bangladesh
Law enforcement agencies
Government regulators
When required by applicable laws or lawful requests.

Only necessary customer information (name, phone, delivery address) is shared with vendors solely for order fulfillment.
 

 We retain personal data only for:
The duration required to provide services
Legal, tax, and regulatory retention requirements
Fraud prevention and dispute resolution timelines
Upon expiry, data is securely deleted or anonymized.

SawdaGhor uses:
Session cookies
Preference cookies
Analytics & performance cookies
Users may disable cookies from browser/app settings; however, certain features may not function optimally.

As per Bangladeshi digital rights principles, users may request:
Access to personal data
Correction of inaccurate information
Deletion of specific information (where legally permissible)
Restriction of processing
Opt-out from marketing communications
Account deactivation or closure  
Requests may be submitted via support@sawdaGhor.com.

 All vendors on SawdaGhor must:
 Maintain customer data confidentiality
 Not use customer data for anything beyond order fulfillment
 Follow Bangladesh consumer rights regulations
 Cooperate during disputes or investigations
Violation may result in suspension or legal action.

SawdaGhor does not store full card details.
Payments are processed through licensed and compliant gateways (e.g., SSLCOMMERZ, bKash, Nagad, Rocket).
All payment data is encrypted and handled under PCI-DSS compliant standards

The platform is not intended for users below 18 years.
We do not knowingly collect information from minors.
 

We may update this policy periodically.
Revisions will be posted with updated “Effective Date.”
Continued use of the platform indicates acceptance of the updated policy.
 

For privacy concerns, complaints, or legal matters, contact:
 
Data Protection Officer (DPO)
SawdaGhor
Email: help@sawdaGhor.com
Phone: 01745850904
Office Hours: 06:00 AM – 11:59 AM (Bangladesh Local Time)