Sawdaghor — Terms & Conditions (T&C)

 

Effective Date: ___

Last Updated: ___

 

These Terms & Conditions govern your access and use of the Sawdaghor marketplace platform, including all mobile applications and the website (“Platform”). By accessing, browsing, registering, or making any transaction on Sawdaghor, you agree to be bound by these Terms.

 

1. Definitions

“Platform” means the Sawdaghor website and all associated Android/iOS mobile applications. “User/Customer” means any individual who visits, registers, or purchases products/services through the Platform. “Vendor/Seller” means any third-party merchant authorized to sell products or services on Sawdaghor. “Sawdaghor/We/Us/Our” refers to the owners and operators of the Sawdaghor marketplace. “Order” means any confirmed purchase made by a Customer.

 

2. Eligibility

To use Sawdaghor, you must:

Be at least 18 years old. Have legal capacity to enter into a binding agreement. Use the Platform in compliance with the laws of Bangladesh.

 

3. Account Registration & Security

Users must provide accurate and complete information during registration. You are responsible for maintaining the confidentiality of your login credentials. Sawdaghor shall not be liable for unauthorized access due to misuse of your account. Sawdaghor reserves the right to suspend or terminate accounts for suspicious, fraudulent, or abusive behavior.

 

4. Marketplace Nature of Service

Sawdaghor is an online marketplace connecting Customers with independent Vendors.

Sawdaghor itself does not own, manufacture, or warranty products listed by Vendors unless explicitly stated. Vendor is solely responsible for inventory, product quality, packaging, pricing, warranty, authenticity, and after-sales obligations.

 

5. Product Information & Pricing

Vendors must ensure accuracy of product descriptions, specifications, price, stock levels, and images.

Prices may change at any time without prior notice. Errors in listing (price/stock/description) may result in cancellation or modification of an order. Sawdaghor reserves the right to correct inaccurate information at any time.

 

6. Order Placement & Acceptance

Placing an order does not guarantee acceptance.

Orders may be cancelled by Sawdaghor or Vendor due to:

Stock unavailability, Pricing errors, Delivery limitations

Non-compliance with internal risk or fraud checks

Customer will be notified in such cases.

 

7. Payment Terms

Sawdaghor supports:

Cash on Delivery (COD)

Mobile Financial Services (e.g., bKash, Nagad, Rocket)

Debit/Credit Cards (if applicable)

Sawdaghor may use third-party payment gateways. Payment failures or delays caused by third parties are not under Sawdaghor’s liability.

 

8. Delivery & Fulfillment

Delivery timelines are estimates only; delays may occur due to logistics, vendor processing, weather, strikes, or unforeseen events. Risk of loss transfers to the Customer upon delivery. Customers must inspect the product at delivery and report issues immediately.

 

9. Return, Refund & Replacement Policy

(You already requested a full Return & Refund Policy — I can integrate it into this section if you want.)

General rules:

Eligible returns must comply with Sawdaghor’s official Return & Refund Policy.

Products damaged due to customer misuse or after acceptance will not qualify.

Refund method depends on payment mode (COD, MFS, card, etc.).

Sawdaghor reserves the right to verify claims before approval.

 

10. Vendor Obligations

Vendors must:

Comply with Bangladesh Consumer Rights Protection Act 2009. Ensure product authenticity and legal compliance. Maintain updated stock and pricing. Not upload counterfeit, illegal, restricted, or unsafe products. Cooperate with dispute resolutions and customer support investigations. Sawdaghor may suspend or remove vendors for violations.

 

11. Customer Responsibilities

Customers agree to:

Provide accurate shipping and contact information.

Not misuse the Platform (fraudulent orders, abuse, harmful activities).

Not attempt to manipulate reviews, ratings, or transactions.

Not engage in behavior violating Bangladeshi law.

 

12. Intellectual Property Rights

All intellectual property (design, logo, content, software, brand assets) of Sawdaghor is legally protected. Users may not copy, redistribute, reproduce, or exploit any portion of the Platform without written permission.

 

13. User-Generated Content

Reviews, comments, and uploads must be lawful, non defamatory, non-abusive, and not violate third-party rights. You grant Sawdaghor non-exclusive rights to use such content for promotional or operational purposes.

 

14. Prohibited Activities

 

Users and Vendors may not:

Sell illegal or restricted products.

Engage in fraud, money laundering, or deceptive activities.

Use bots, scripts, scraping tools, or attempt to hack the Platform.

Post misleading or offensive content.

 

15. Limitation of Liability

To the fullest extent permitted by law:

Sawdaghor is not liable for product defects, misrepresentations, or damages caused by Vendor products.

Sawdaghor is not responsible for delays, loss, damages, or service failures caused by third-party logistics or payment providers.

Sawdaghor is not liable for indirect, incidental, or consequential damages.

 

16. Indemnification

Users and Vendors agree to indemnify and hold Sawdaghor harmless from any claims arising due to:

Violation of these Terms

Illegal activities

Misuse of the Platform

Intellectual property infringement

 

17. Privacy & Data Protection

Sawdaghor collects and processes user data as per the Bangladesh Data Protection Guidelines and internal Privacy Policy. Data may be shared with authorized partners (couriers, payment gateways) for operational purposes only.

 

18. Termination & Suspension

Sawdaghor may suspend or terminate accounts if:

Violating terms

Fraudulent or harmful behavior

Legal request from authorities

Non-cooperation in disputes

Users may terminate their account at any time.

 

19. Governing Law & Jurisdiction

These Terms are governed by the laws of Bangladesh. Any dispute shall be resolved under the jurisdiction of the appropriate courts in Dhaka, Bangladesh.

 

20. Amendments

Sawdaghor may modify these Terms at any time. Updated Terms will be posted on the Platform with the effective date. Continued use constitutes acceptance of the revised Terms.

 

21. Contact Information

For support, disputes, or legal inquiries:

Sawdaghor Customer Care

Email: help@sawdaghor.com

Phone: 01745850904

Address: Muktadhara,Niribili,Nabinagar,Ashulia,Savar,Dhaka-1344